Refund policy

Return & Refund Policy

Fight Trade Store guarantees the highest quality of training equipment and fight gear, and the highest level of customer service. We want you to be completely satisfied with your purchase — that is why we ask you to read this policy carefully before buying.

By placing an order online or making a purchase in our store, you agree to this policy.

If you have any questions, please contact us before you buy: (954) 234-9616 · gear@fight-trade.us. We reply to all requests within 3 business days.

1. All Online Sales Are Final

All online orders (shipped or picked up in store) are final sale. We do not accept returns, refunds, exchanges or cancellations once the order is placed — except where required by law.

You make the decision to buy yourself: you choose the model, the size and the color. The store is not responsible for a change of decision after the purchase.

We do not issue returns or refunds if:

  1. You made a mistake with the size. Size charts are in every product description. If you need help choosing a size, contact us before placing your order — we will gladly help.
  2. You do not like the color. Our photos are taken from the actual products, but screens and cameras cannot show color 100% accurately. Small color differences are normal.
  3. You find glue marks, uneven leather, material or seams. Most fight gear is handmade. Glue marks, natural leather variations and uneven seams are normal and are not defects.
  4. You changed your mind for any reason: you did not like the product, chose the wrong model, or no longer need it.
  5. The item was bought as a gift or for a child or another person and does not fit or suit them.

We sell equipment made for combat training and fitness. For hygiene reasons, used, worn or tried-on gear can never be returned or exchanged.

2. Photos Before Shipping

Before shipping, we photograph every order and send the photos to you. The photos show the exact item, size, color, our SKU sticker and the packaging.
Please check them. If something is wrong, tell us before the order ships and we will fix it.
If you do not report a problem before shipping, the photos are the final confirmation of what was sent.

3. In-Store Purchases — 3-Hour Return Window

If you bought gear in our Pompano Beach store, only these items may be returned or exchanged:

  • Boxing / Muay Thai gloves
  • Shin guards
  • Headgear

All conditions are required:

  • Within 3 hours of purchase (time printed on the receipt).
  • In person, at our store only.
  • The same item, unopened and unused, in original sealed packaging with all tags.
  • Original receipt.

Refund: the purchase price minus a 15% restocking & processing fee (minimum $15), to the original payment method.
Exchange: for another size or color of the same item, if in stock — no fee.

After 3 hours, no returns or exchanges are possible for any reason — including gifts and items bought for children or other people.
All other items bought in store are final sale.

4. Shipping Responsibility

Our obligation is fulfilled when the package is handed to the carrier (USPS, UPS, FedEx, DHL). Risk of loss passes to the buyer at that moment.
The tracking number is proof of shipment and delivery. We send it to you by email.
If tracking shows the package was accepted by the carrier, delivered, or held at a post office or pickup point, any delay, loss, theft or damage in transit must be resolved directly with the carrier. We do not refund or reship.
Please double-check your shipping address. Packages sent to the address you provided are considered delivered as addressed.
Refused, unclaimed or returned packages, and packages held for unpaid import duties, are not refunded.
Import duties, taxes and carrier fees are the buyer's responsibility.

5. Wrong or Damaged Item — Strict Evidence Required

A claim that an item is wrong, defective or damaged is accepted ONLY:

  • within 48 hours of delivery (or of in-store purchase), and
  • BEFORE the item is used, and
  • with ALL of the following sent to gear@fight-trade.us: an unedited, continuous unboxing video that starts with the sealed package and a visible shipping label; clear photos of the item, our SKU sticker, the packaging and the packing slip; your order number and a short description of the problem.

A claim will be declined if:

  1. The video or photos are missing, edited, or do not start with the sealed package.
  2. The item has been used, worn, washed or altered.
  3. The item is not a product we sell.
  4. The item or the problem does not match our pre-shipping photos.
  5. The claim is made after 48 hours.

Approved claims are resolved by replacement only, after we receive and inspect the item.
Our reply to a request does not mean a guarantee or a promise of a refund, replacement or exchange.

6. Payment Disputes

Please contact us first — we will do our best to help. If a payment dispute or chargeback is opened, we will provide the card issuer with this policy, your acceptance of it at checkout, our pre-shipping photos, the tracking history and all correspondence.

Contact
Fight Trade Store
2050 N Andrews Ave #103, Pompano Beach, FL 33069
(954) 234-9616 · gear@fight-trade.us